The Carnegie Deli Products Inc. Return Policy
Guarantee:
If for some reason the product is damaged or not delivered on time according to the guidelines as described above, there is a money back guarantee. Please note, the cheesecakes are not returnable and you must call 877-898-3354 for a refund. Please have your order numbers available. Refunds must be claimed within 5 business days of delivery.

For New York Merchandise - all returns are subject to authorization.  Please email your issue to info@carnegiedeli.com for further review.  You will be contacted accordingly.